Privacy Policy
Last updated: 21 September 2026
This Privacy Policy explains how MotoTap Autosystems (“MotoTap”, “we”, “us”, or “our”) collects, uses, stores, and deletes information when you use the MotoTap website at https://mototap.co.ke and the MotoTap Android app (together, the “Services”). This page is public and does not require an account or login.
1. Who we are
MotoTap is a Kenyan marketplace that connects drivers with mechanics, garages, and parts dealers.
- Legal / developer name: MotoTap Autosystems
- Contact email: support@mototap.co.ke (also themechlabcompany@gmail.com)
- Phone: 0758 677 968 / 0101 452 886
- Address: MotoTap Autosystems, Nairobi, Kenya
2. Information we collect
Depending on how you use the Services, we may collect:
- Personal information: full name, email address, phone number, account password (stored by Firebase Authentication, not in plain text), profile photo, garage or shop photos, identity or licence documents you upload during provider signup, vehicle details, and messages you send in-app.
- Location data: precise location (GPS) and approximate location (network-based) when you allow location permission. We use this to pin garage or shop locations, match nearby mechanics or parts dealers, and show distance. Drivers and other users see a popular place name and distance, not raw coordinates.
- Device and usage identifiers: IP address, device model, operating system, browser type, Firebase Authentication user ID, and similar technical logs generated when you connect to our servers. We do not currently collect push-notification tokens.
- Financial data: job and quote amounts, payment status, and M-Pesa transaction references or phone numbers that you or a provider record against a job. We do not store full card numbers. Payments for work are typically settled between you and the provider.
3. How we use information
- Create and manage accounts (account management).
- Match drivers with nearby providers and display maps (app functionality).
- Enable chat, bookings, quotes, reviews, and loyalty features.
- Verify mechanics, garages, and parts dealers.
- Prevent fraud and abuse, and keep the Services secure.
- Respond to support and account-deletion requests.
We do not sell your personal information.
4. Third-party services
We use service providers to operate the app. They process data on our behalf under their own terms:
- Firebase Authentication — sign-in, passwords, email verification.
- Cloud Firestore — profiles, jobs, reviews, and related records.
- Firebase Realtime Database — in-app chat.
- Firebase Storage — optional file storage where used.
- Cloudinary — photos and signup documents.
- Google Maps Platform and Google Places — maps, geolocation, and place names.
- M-Pesa / mobile money details — transaction references you enter for a job; we are not the payment processor for every settlement between users.
We do not currently use Firebase Crashlytics or Google Analytics for Firebase. If we add analytics or crash reporting later, we will update this policy.
5. Sharing
Other users see information needed for the marketplace (for example a mechanic’s name, shop name, photo, public location label, and ratings). We share data with the providers listed above to run the Services. We may disclose information if required by Kenyan law or to protect users and MotoTap.
6. Security
Data exchanged between the website or app and our servers is encrypted in transit using HTTPS/TLS. Access to production systems is limited. No method of transmission is 100% secure, but we take reasonable steps to protect your information.
7. Account and data deletion
You can delete your account and associated data:
- In the app: open Profile, tap Delete Account, and confirm with your password.
- On the website: sign in, open the menu, choose Delete Account, and confirm with your password.
- Without signing in: use https://mototap.co.ke/delete-account or email support@mototap.co.ke from the address on your account.
When we delete an account we remove or de-identify personal profile data we control. Some records (for example completed job history needed for fraud prevention or legal obligations) may be retained for a limited period as required by law.
8. Children’s privacy
The Services are intended for users aged 18 years and older. We do not knowingly collect personal information from children. If you believe a child has created an account, contact us and we will delete it.
9. Retention
We keep account data while your account is active. After deletion we retain only what we must for legal, security, or dispute-resolution purposes, then delete or anonymise it.
10. Your choices
You can decline location permission, but nearby matching will be limited. You may request a copy of your information or correction by emailing support@mototap.co.ke.
11. Changes
We may update this policy. The “Last updated” date at the top will change. The current version is always at https://mototap.co.ke/privacy-policy.
12. Contact
MotoTap Autosystems, Nairobi, Kenya
support@mototap.co.ke ·
0758 677 968 / 0101 452 886